Privacy Notice
London.help ("we", "us", or "our") is dedicated to protecting your privacy. This privacy notice outlines how we collect, use, disclose, retain, and safeguard your personal information.
Scope
This privacy notice applies to any London.help website, application, service, or tool (collectively "Services") where this notice is referenced, regardless of how you access or use them, including via mobile devices.
Personal Information We Collect
What is Personal Information?
Personal Information refers to information that relates to an identified or identifiable natural person. An identifiable natural person is someone who can be identified, directly or indirectly, through identifiers such as a name, identification number, location data, online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
We do not consider personal information to include data that has been anonymized or aggregated to the point where it cannot be used to identify a specific person, whether in combination with other information or otherwise.
We collect personal information from you when you use our Services.
How We Use Your Personal Information
We use your personal information to provide and improve our Services, offer you a personalized experience on our sites, communicate with you about your account and our Services, deliver customer service, offer personalized advertising and marketing, and detect, prevent, mitigate, and investigate fraudulent or illegal activities.
Your Choices About How We Use Your Personal Information
You have choices regarding how we use your personal information for communication, marketing, personalized advertising, and whether you want to remain signed into your account.
Ways You Can Access, Control, and Correct Your Personal Information
We respect your right to access, correct, request deletion, or request restriction of our use of your personal information as required by applicable law. We also strive to keep the personal information we collect accurate and up to date.
You have the right to know what personal information we hold about you.
- We will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format upon request.
- If your personal information is incorrect or incomplete, you have the right to ask us to update it.
- You have the right to object to our processing of your personal information.
- You can also ask us to delete or restrict how we use your personal information, though this right is determined by applicable law and may affect your access to some of our Services.
How We Might Share Your Personal Information
We may disclose your personal information to other members of the London.help corporate group or to third parties. This disclosure may be necessary to provide you with access to our Services, comply with legal obligations, enforce our Terms of Use, facilitate our marketing and advertising activities, or prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We aim to limit the amount of personal information we disclose to what is directly relevant and necessary to achieve the specified purpose. We do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent.
How Long We Keep Your Personal Information
We retain your personal information for as long as necessary to provide the Services you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
Cookies & Similar Technologies
When you visit or interact with our sites, services, applications, tools, or messaging, we or our authorized service providers may use cookies and other similar technologies to enhance your experience and for advertising and marketing purposes. You can review our full User Cookie Notice for more details.
How We Protect Your Personal Information
We safeguard your personal information using technical and administrative security measures to minimize the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the protective measures we employ include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. For more information on staying safe on London.help or to report an issue with your account, please visit our Safety Advice page. If you believe your account has been compromised, please contact our Customer Support.
Other Important Privacy Information
This section provides additional privacy information related to your use of our Services that you may find important.
Contact Us
If you have questions or complaints regarding this privacy notice, our global privacy standards, or our information handling practices, you can contact us at support@london.help.
Your right to file complaints with a data protection supervisory authority remains unaffected.